As a result of Medicaid and Medicare currently paying beneath the necessary costs to provide premium
residential services and treatment programs, we are not able to contract or accept these methods of payment.

Frequently Asked Questions

Additional Information

We list some of the most commonly asked questions about our programming below. If you have questions about treatment, costs, or concerns about beginning the recovery process, please call us at (513) 804-2204.

Frequently Asked Questions About The Ridge Programs. Explore Your Options.

The most important reasons for choosing The Ridge program for recovery are our highly qualified clinical staff and the focused treatment we provide with only 16 beds. Two other key criteria are one year of aftercare, individual face to face or telehealth sessions, and other ongoing services that are available post-treatment. During the program, you enjoy family participation up to six times a month. Patients tell us the serene and comfortable amenities foster hope and enable patients to achieve peace and sobriety.

The Ridge program is taught at a variety of  properties around the Cincinnati area. Our administrative office is located about 25 miles northeast of Cincinnati, Ohio. However, we accept clients from all over the country, even the world. Ask an intake specialist for details.

One of our physicians will determine if detoxification is needed to eliminate the physical dependence on drugs or alcohol. If detox is necessary, it will be done in the first few days of treatment, under the care of our medical staff or you may be referred elsewhere depending on the results of your clinical assessment.  Learn more about detox.

Family involvement is encouraged at The Ridge as we consider this a key element of long-term recovery. We have up to six family groups per month that are conducted at our Milford, OH administrative office. We educate families and make them aware of how they can help in the process (and possibly get help for themselves). For those out of town, we typically have pre-scheduled family segments and can refer visiting family to nearby hotels for their stay. Clients are allowed outbound calls each day, during predetermined times. These times will become known to family members during the beginning of the treatment process. Due to the regimented schedule of our therapy, clients will not be allowed to field live calls, however, family members can leave messages at our main office (513-804-2204).

The Ridge’s family program is one aspect which sets us apart from other centers. We facilitate weekly family sessions and every other Saturday visits.

  • Family night every Tuesday from 4 PM – 7 PM
  • Every Saturday is for family visits and a lunch out with family at a restauraunt chosen by The Ridge staff
  • Family lecture groups for education
  • Family involvement in Alumni program
  • Daily outbound calling available
  • Letters and care packages (No food please)
  • Children are welcome, but on our family night, we have a guest speaker who talks frankly about addiction and recovery. Please inquire as to the topic ahead of time. Parental discretion may be advised.

Client Mailing Address

(Please put C/O [client name] for client packages. No food or drink, please.)

25 Whitney Drive, Suite 120, Milford, Ohio 45150

PLEASE DO NOT SEND FOOD OR BEVERAGES/AS WELL AS ANYTHING HOMEMADE.  Any other items must be in their original, sealed package and all items will be searched by staff to be sure they are safe and clinically appropriate for the clients.  If any item is received that is not permitted, you will be contacted and the item returned if possible.

We have a psychiatrist on staff to assist our medical director and our clients with usually more minor aspects of mental health such as anxiety, depression and mild cases of bi-polar disease. However, if these or other mental health issues are determined to be severe, our doctors may refer clients to a higher level of care (usually dual diagnosis programs). Learn about our psychiatric services.

Everything we do is confidential and we strictly comply with HIPAA regulations. All patients are required to keep other patients’ identity and information confidential. However, as much as a patient tries to control anonymity, the proper treatment and path to sobriety may pose issues. For example, attending regular support group meetings is a part of our programming. A patient has to prepare for and accept that he or she may see someone they know. We feel long-term sobriety is the single most important goal of the program and participating in group meetings is essential to recovery.

The Ridge program is accredited and monitored by ODMHAS (Ohio Department of Mental Health & Addiction Services). We are Joint Commission Accredited, placing us among the top performing rehab centers in the country. These qualifications enable us to be accredited by both the Ohio Physicians Health Program (OHPH) and the Ohio Dental Board to treat doctors, dentists and nurses. We are also a known resource for the Ohio Lawyers Assistance Program (OLAP) and pharmacy and veterinarian boards. We will specifically check with your licensing board and provide necessary program information to ensure compliance and approval.

Using a pre-admission assessment we determine if a patient is medically appropriate for our program. If we determine that a patient can be treated by our services, we verify insurance and agree on financial terms. If our doctors request additional medical information, we get that prior to admission. Our intake manager then schedules the admission date and time. If a hospital detox is needed, we coordinate with the hospital, as best as possible, to have the client come directly to us from detox.

Yes – getting a patient to surrender and accept treatment is often a very difficult step in recovery, and we partner with professional in-home interventionists who can help. They go to a patient’s home to plan an intervention with the family and then help conduct it. Our clients tell us the most valuable part of this process is getting the family educated, unified and equipped to deal with the client for years to come.

At The Ridge facilities, treatment is focused, and to be effective, requires a temporary disconnect from daily life. For that reason, we do not allow cell phones, laptops or personal internet-connected devices. There is access to a private house phone for patients to call family members. There is also a monitored computer available for patients to check emails at specific times. We allow iPods or other personal music players (not iPhones or iPods with internet access), but these are only to be used during certain periods. The patient will be briefed on their specific program rules upon entry. See more detail here.

All of the content on our website is written by experienced and trained staff and is reviewed for accuracy by our Medical Director Dr. Whitsett. Although we treat addiction as a disease, none of the information on this website should be taken as medical advice. If you notice any inaccuracies or technical issues you may email hostmaster @

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