As a result of Medicaid and Medicare currently paying beneath the necessary costs to provide premium
residential services and treatment programs, we are not able to contract or accept these methods of payment.

What is The Ridge doing to reduce the risk and spread of COVID-19?

***The Ridge is now allowing in-person visits. Two loved ones, family members, or friends per client, temperature check prior to entrance, and a mask is required while on premises. We also will continue offering tele-visitation opportunities.

The Ridge is following all CDC, state and local health department guidelines. We have developed an emergency plan in the event that COVID-19 is found locally in our community or at our facility. We will work with the public health department to prevent the spread of COVID-19 in our community or facilities.

We ask every patient, staff, or visitor COVID-19 symptom questions, take their temperature, and monitor them for symptoms before and during their visit to our facilities. This ensures that people with symptoms of respiratory illness are recognized promptly and actions are taken to guarantee that illness is not introduced or spread.

The Ridge staff are monitored for symptoms of respiratory illness and are asked to stay home if they are feeling ill. Hand hygiene and facility cleanliness and sterilization policies have been reiterated and increased.

How does this impact patients?

The Ridge is committed to providing the best residential treatment program in the Midwest. We remain available 24/7 through our helpline and are still accepting new patients. Scheduled admissions and future admissions are as scheduled. We will take extra screening precaution. We have temporaily suspended all outside activities, and in-person visitation.

How does this impact Ridge Aftercare?

We know that patients who complete the entire aftercare program have the best chance at long term recovery. We are still conducting aftercare with extra social distancing and monitoring. Based on state guidance we will move toward telehealth for our aftercare program if necessary.

How does this impact Ridge family programming and visitation?

Out of an abundance of caution, The Ridge has limited family and friends visitation at our facilities. We remain ready to accept new patients but will only be allowing in-person visits with the limitation of two loved ones per client, temperature check prior to entrance and a mask is required while on premises.  The Ridge firmly cherishes family and know that family programming, visits, and family sessions are a large part of the success and well-being of our clients. At the same time, the new coronavirus requires us to temporarily adjust our visiting policy in order to keep our patients and visitors safe from infection.

In order to continue to offer an opportunity for friends and family to connect with their loved ones, we are making virtual visitation available to our patients via Zoom.

Visitation will be initiated by a phone call from the patient and he or she will provide the “virtual visitor” with a meeting number.

View Full Telehealth Visitation Instructions Here

How does this impact The Ridge Residential Programming?

  • We will be suspending going to outside self-help meetings and replace this with in-house meetings.
  • We will be suspending Saturday afternoon activities (Movies, Bowling, Escape Room).
  • The Alumni meeting for April 4th has been canceled.
  • We will be unable to go out to lunch on Saturdays. Clients will be staying at the house for lunch.
  • The YMCA is closed so we will be staying back at the house during this time.
  • We will be streaming our Tuesday evening family programming.
  • All tours of the facility are canceled until further notice.
  • Family sessions will be conducted via phone or zoom.

What You Can Do to Prevent Virus Spread?

  • Avoid unnecessary handshakes, hugs and kisses.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick and stay away from others if you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touches objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

Thank You

We continue to implement vigorous policies and procedures to address the coronavirus (COVID-19) and are following all governmental recommendations as well. If you have any questions about the updated visiting policy, please ask a staff member or contact us. Thank you for your understanding and for adhering to these policies to help us keep our patients, families, and visitors protected and healthy during this time.

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